FAQS

All Questions Answered !

What is SmartPlate® platform?

App + food tracking device

SmartPlate® is a combination of 3 highly precise food scales matched with artificial intelligence and advanced food recognition technology. Together, this powerful tool gives to you complete control over your nutrition intake.

How big is SmartPlate® device?

3 highly precise food scales with three SmartPlate trays create a white, 10” surface area that prevents “portion distortion” and helps consumers develop healthful eating habits.

How much food can SmartPlate® device weigh?

SmartPlate can weigh up to 3,000 grams (over six pounds) at once.

A countertop device paired with the SmartPlate® app, analyzes, and tracks your whole meal at once within seconds, then gives you expert, personalized guidance to move you closer to your goals.

What are the three partitions for?

The three partitions help you balance your protein, fat, and carbohydrate intake. Each partition can weigh up to two pounds of food. The partitions are made of BPA/BPS-free, non-stick, heat resistant plastic, that is microwave and dishwasher safe

What is SmartPlate® platform?

App + food tracking deviceSmartPlate® is a combination of 3 highly precise food scales matched with artificial intelligence and advanced food recognition technology. Together, this powerful tool gives top you complete control over your nutrition intake.

What is included when I purchase SmartPlate® platform?

~ SmartPlate Device (reg.$129)  for LIFE!      
* 3 Highly Precise Food Scales Powered by Artificial Intelligence (AI)      
* 2 Sets of SmartPlate Trays (Dishwasher & Microwave Safe)      
* 1 Tray Holder with "To Go" Lid

~ Weight Management Membership FREE for LIFE!      
* Easy Fat Loss      
* Maintaine Physique      
* Gain Muscle

~ SmartPlate App
* Picture Recognition of Over 1,500 Foods      
* Recognizes Multiple Foods At Once    
* Scans Over 1 Million Packaged Food Barcodes

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SmartPlate PRO Membership for 12 months:

Everything above
PLUS:

~ Up to 5 Users
~ Personalized Recipes & Meal Plans for:

* Keto dietCustom macros
* Low Carbs
* Improve Performance
* Weight Management
* Plant-based
* Mediterranean
* Paleoand more!
~ Restaurant Menu Feature (database of over 90% of all US restaurant chains!)
~ Weekly Grocer Shopping List
~ Works with Apple Health, WHOOP, FitBit, and more coming!

Can I take SmartPlate® on the go?

Yes, SmartPlate comes with a portable lid that seals the plate like a food container, so you can stow it in your bag for later.

How do I clean my SmartPlate®?

SmartPlate white trays are BPA/BPS free, non-stick, heat resistant, and microwave and dishwasher safe.

However, the electronic base should NEVER be put in the microwave!

What if I am eating out?

SmartPlate app comes with the recognition technology on-the-go. While the app alone can never deliver the same precision analysis available by pairing with the data collected by the SmartPlate countertop device, it will make tracking a breeze with one-snap access and predictive searching of the same expansive database of foods.

Just open the SmartPlate® app, snap a picture of your meal, and adjust the portion size if needed. The SmartPlate® app also lets you scan product barcodes that tie into a barcode database of more than 1,000,000 packaged foods and beverages.

How does SmartPlate®work?

SmartPlate® lets you track the way you eat.
In contrast to a cumbersome food-scale-and-log system that requires a user to weigh a meal’s food items individually and then enter each weight into a tracking application to get nutrition values, SmartPlate® allows you to instantly analyze and track up to three separate food items – a complete meal! – at once.
Just load the microwave safe plate with your favorite food items, snap a photo with your phone, and get all your nutrition information instantly.
SmartPlate® will accurately identify, analyze, and track your entire meal, giving you a level of accuracy and convenience that has never been possible before.

How does the SmartPlate® App work?

The SmartPlate PRO app allows a user to select one of five goal-specific programs (or create a custom plan). The countertop device pairs with the app for precision image recognition, analysis, and tracking of macro and micronutrients, access a database of hundreds of thousands of packaged and restaurant items for tracking on-the-go, and get helpful tips and feedback to stay on track.

How does instant food recognition work?

Our algorithms leverage Artificial Intelligence to bring you the most accurate food detector on the market. Say goodbye to manual calorie counting apps that are tedious, frustrating, and inaccurate!

How does SmartPlate® work with mixed foods?

Our algorithms are currently being trained to read things like mixed salads, rice pilaf, and spaghetti with sauce and meatballs. In fact, SmartPlate® already knows the difference between similar items like white rice and brown rice, and it will get smarter over time as more people use the technology. If it’s uncertain what it’s seeing, the AI will make an educated guess and give you options to select from, helping it get smarter while you play a major role in helping us build the largest food database on the planet; for the planet.

What is SmartPlate device?

3 Highly Precise Food Scales Powered by Artificial Intelligence (AI)      
2 Sets of Smartplate Trays (Dishwasher & Microwave Safe)      
1 Tray Holder with "To Go" Lid

Note: SmartPlate Device is not sold separately.

What if SmartPlate® doesn't recognize my food?

If SmartPlate® doesn’t recognize your food, you can select ‘See More Results’ in the application, there is also a search bar within the application that searches a database of over 1,500 foods, or scan the product barcode to search over 1,000,000+ foods!

 What is the Weight Management Program?

Need to lose, maintain, or gain weight? Don't worry, SmartPlate® has got you covered.
This program is based on your personal Estimated Energy Requirement (EER) and helps you lose weight in a healthy, stress-free way through a combination of alerts, notifications, and personalized recommendations.

How does the SmartPlate® App help improve performance?

This program was created by David Hamilton, Director of Performance Science at USA Field Hockey, and offers two performance options:

- Strength & Power, and Endurance Training.Strength & Power: A high protein program designed to help you gain lean muscle mass when coupled with strength and weight training.

- Endurance Training: A carbohydrate-based plan that works well for runners, cyclists, and high energy expending athletes.

What is the Portion Control Program?

This program will help you achieve a healthy body without starving yourself. It encourages you to eat the right amount of nutritious foods to feel fuller for longer periods of time. Designed by our internal team of medical doctors and advisors, we're excited to be the first to offer this solution in the form of an app.

What is the Blood Glucose and Carbs Program?

SmartPlate® helps you keep track of the macronutrients that matter most to you. It alerts you when you are short on, or about to exceed, your carbohydrate limit in grams. It also recommends blood sugar friendly foods that will help you make healthier choices and manage your condition.

What is the Create Your Own Goals Program?

Have your own program? Know your macros? No problem. You can design your own calorie and macronutrient goals, and receive alerts when you fall short of or go over your goals.

How does the App help with hydration?

Stay hydrated throughout the day with our hydration tracking feature, alerts and notifications.

How do I connect SmartPlate® to my phone?

SmartPlate® uses low-energy Bluetooth known as BLE.

Do I need an Internet connection to use SmartPlate®?

Your SmartPlate® connects to your smartphone using Bluetooth. Your smartphone will need to be connected to the Internet through either wi-fi or a cellular data connection in order to connect to SmartPlate’s cloud server. 

How do memberships work in the app?

The PRO membership includes
~ Up to 5 Users
~ Weight Management program:      
* Easy Fat Loss      
* Maintaine Physique      
* Gain Muscle

* Picture Recognition of Over 1,500 Foods      
* Recognizes Multiple Foods At Once    
* Scans Over 1 Million Packaged Food Barcodes

~ Personalized Recipes & Meal Plans for:
Keto diet
Custom macros
Low CarbsImprove Performance
Weight ManagementPlant-based
Mediterranean
Paleo and more!

~ Restaurant Menu Feature (database of over 90% of all US restaurant chains!)
~ Weekly Grocer Shopping List
~ Works with Apple Health, WHOOP, FitBit, and more coming!

Forgot your password?

You can reset your password on the login screen of the SmartPlate® mobile applications by clicking ‘Sign In’ and then by clicking ‘Forgot Password’ on the next screen.

Having trouble logging in?

If you’re having trouble logging in please follow the following steps:

- Ensure you have the latest version of the SmartPlate® app.
- Make sure you have a stable internet connection. Try logging in again.

What fitness trackers integrate with SmartPlate®?

SmartPlate® allows you to record your daily workouts and activities easily. It also integrates with Apple Watch, Fitbit, Misfit, Garmin and Jawbone. Other wearable devices are being added rapidly.

Need help or technical support?

Check out our FAQs, our tutorial videos in the message bar of the application or on youtube, or call us anytime at 844-438-3485.

When will I receive my SmartPlate®?

December 18th is the last day to order for arrival by Christmas, this applies only to domestic (U.S.) orders.

When will my order ship?

Shipping for Kickstarter, Indiegogo, and UPW customers ( iOS users in the U.S. and Canada) started on November 17, 2020. If you need to update your shipping address, please contact us at support@GetSmartPlate.com

When will the app be available for Android?

The app will be available in March 2021.

When will this be available for customers outside of the USA? Which countries?

SmartPlate® will be available starting March 2021 in the following counties: Europe, Australia, New Zealand, and South Korea.

What if I don't have a smartphone?

A smartphone is required for the function of this product.

Need help or technical support?

Check out our FAQs, our tutorial videos in the message bar of the application or on youtube, or call us anytime at (844) 438-3485.

How is my information used?

Privacy is of the utmost priority to us, we take this very seriously. We may use your personal information to allow the operational functioning of the Application and features thereof (“business purposes”). In such cases, your personal information will be processed in a fashion necessary and proportionate to the business purpose for which it was collected, and strictly within the limits of compatible operational purposes. Please see our terms and conditions.

Is my information confidential?

We are HIPPA compliant, which means all personal information is secure. We do not share any personal information with third parties.

How is my food intake information stored and for how long?

Information is stored in our server for up to one year.

What is SmartPlate's Warranty?

SmartPlate has a One Year Limited Product Warranty.

What is SmartPlate's return policy?

SmartPlate has a 30 Day Satisfaction Guaranteed policy.

Contact via email

If you have questions or need assistance please email us at support@getsmartplate.com

Can I talk with a customer service representative?

If you need assistance, call 844-438-3485 to speak with a team member.

Who is Fitly?

Fitly is a two-time Digital Health award winner with a proven track record for vetted technological innovation. Backed by the finest medical, research, and financial institutions in the U.S. such as Penn Medicine, University City Science Center, and Ben Franklin Technology Partners, Fitly is creating a new category in healthcare they like to call “Culinary Medicine”.

Can I transfer from an iPhone to an Android?

Yes, the same account can be used on an iPhone or an Android phone.

Do you have distribution or retail opportunities?

We’re always looking for opportunities to scale and grow! Reach out to us at support@GetSmartPlate.com

When will the Application be ready for Android?

The SmartPlate application for Android will be available in March 2021.

Do you sell replacement parts, plates, or lids?

At this time we’re selling the SmartPlate® as a whole and we do not have individual parts for sale.

Can more than one person use SmartPlate®?

Yes! You just need to have a separate application account on your smartphone. As with Netflix, SmartPlate® PRO membership grants access up to 5 users

Can you use one application for 2 people?

Each user will need to have a separate account in the application.

When will the SmartPlate® ship internationally?

The SmartPlate® will ship internationally in March 2021.

How do I update my shipping information?

If you have placed an order please email us at support@getsmartplate.com with your order number, contact information, old address, and your new address.

Did we miss your question? Drop us a line and we will get back to you asap.

BEHIND EVERY GREAT ATHLETE IS A GREAT COACH